At Prime House Lights, we strive to ensure complete customer satisfaction. If you’re not fully satisfied with your purchase, please review our refund and returns policy below.
Return Period
- 30-Day Return Policy: Customers have 30 days from the date of delivery to initiate a return.
Conditions for Returns
- Items must be unused and in their original packaging.
- A valid proof of purchase is required (receipt or order confirmation).
How to Return
- Contact Us: Reach out to our customer service team via email or phone to request a return authorization.
- Package Your Item: Ensure the item is securely packaged to prevent damage during transit.
- Ship Your Return: Send the item to the specified return address provided by our team. Return shipping costs may apply.
Refund Process
- Once we receive and inspect your returned item, we will process your refund to the original payment method within 14 working days.
- Please note that shipping charges are non-refundable.
Exchanges
- If you would like to exchange a product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 7 days of delivery for a replacement or full refund.
Contact Us
For any inquiries or additional assistance, please contact our customer service team at [email address..sales@darkshadesmeds.com] or [phone number].
Thank you for choosing Prime House Lights! We appreciate your business and are here to help you light up your space.